General terms and conditions of sale

Lucotte Company

SAS with a capital of 100 euros

Head Office : 6 route de Bourgueil, 49390 LA BREILLE LES PINS

Phone number: 06 95 44 99 46

E-mail address:

RCS of Angers (France – 49) n° 877 561 993 000 16

Individual tax identification number FR67 877 561 993

General terms and conditions of sale of products sold on

Date of last update : 03/11/2019


The present conditions govern the sales by the Lucotte company of toy soldiers, figurines of collection, accessories, books, etc….

Article 2.1 – Prices

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of Lucotte. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.

All orders, whatever their origin, are payable in euros.

The company Lucotte reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in force at the time of the validation of the order and subject to availability.

The products remain the property of la Lucotte until full payment of the price.

Attention: as soon as you take physical possession of the products ordered, the risks of loss or damage to the products are transferred to you.

Article 2.2 – Shipping Costs

Shipping in Metropolitan France
(including Corsica),
Monaco and Andorra
Zone 1:
EU + Switzerland
Zone 2:
Europe, excluding the EU
Zone 3:
USA, Canada
Zone 4 :
Asia, Australia
Shipping costs
10,50 €19,50 €26,00 €48,00 €57,50 €
Free of charge
(amount including VAT)
100 €260 €350 €640 €770 €

Article 3 – Orders

You can place an order :

On the Internet:

By mail addressed to : Lucotte – 6 route de Bourgueil – 49390 LA BREILLE LES PINS

Contractual information is presented in English and will be confirmed at the latest at the time of the validation of your order.

The company Lucotte reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.

Article 4 – Validation of your order

Any order appearing on the website implies the adhesion to the present General Terms and Conditions. Any confirmation of order implies your full and entire adhesion to the present General Terms and Conditions of Sale, without exception or reserve.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare to have perfect knowledge of them.

The confirmation of order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order and of the present General Conditions will be communicated to you in PDF format via the e-mail address of confirmation of your order.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by credit card through the secure system.

The debit of the card is made only at the time of shipment of the order. In case of split deliveries, only the products shipped are debited.

Article 6 – Withdrawal

You have a period of withdrawal of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are at your expense.

If you exercise your right of retraction, Lucotte will reimburse the sums paid within 14 days following receipt of the returned product and via the same means of payment as that used for the order.


The right of withdrawal does not apply to :

  • The supply of services fully executed before the end of the retraction period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of retraction.
  • The supply of goods or services whose price depends on fluctuations in the financial market which are beyond the control of the trader and which are likely to occur during the withdrawal period.
  • The supply of goods made to the consumer’s specifications or clearly personalised.
  • The supply of goods which are likely to deteriorate or expire rapidly.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
  • The supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;
  • The supply of alcoholic beverages whose delivery is deferred for more than thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the professional.
  • The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
  • The supply of a newspaper, periodical or magazine, except for contracts for subscriptions to such publications.
  • Transactions concluded at a public auction.
  • The supply of digital content not supplied on a physical medium, the execution of which has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal.

Article 7- Availability

Our products are offered as long as they are visible on the website and within the limit of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order, we will inform you by email. We will offer you another product in exchange, otherwise the order will be cancelled and you will be refunded.

In addition, the website is not intended to sell its products in large quantities. Consequently, the company Lucotte reserves the right to refuse orders in large quantities of identical items.

Article 8 – Delivery

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In the event of a delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you.

In the case of deliveries by a carrier, Lucotte cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several proposals for an appointment.

Article 9 – Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by e-mail or post within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …). The shipping costs will be refunded to you on the basis of the invoiced price and the return costs will be refunded to you on presentation of the supporting documents.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered are in conformity with the French legislation in force. The responsibility of the Lucotte company could not be engaged in the event of nonrespect of the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

In addition, Lucotte cannot be held responsible for damages resulting from improper use of the purchased product.

Finally, Lucotte cannot be held liable for any inconvenience or damage inherent to the use of the Internet, including but not limited to service interruption, external intrusion or the presence of computer viruses.

Article 11 – Applicable law in case of disputes

The present conditions of sale are subject to French law. In case of dispute, the French courts will have sole jurisdiction.

Article 12 – Intellectual property

All elements of the website are and remain the exclusive intellectual property of the Lucotte company. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. Any single link or hypertext link is strictly forbidden without the express written consent of the Lucotte company.